The Front Counter

I'm standing at the front counter of my old job. The phones are ringing off the hook, the radio are asking for price checks, and I've got a line of people waiting to be helped. After hours of the same nonsense, my frustration melts into humor- as I start wondering where the heck are my co-workers!! To any customer walking in the store, it must look as though I'm terrible at my job, that I can not handle any difficult situations, when truth be told, I just need another cashier's help. Despite the madness I still look up from the register to welcome each customer, also asking if they need help finding anything. It seems as though their judgment of my incompetency is eliminated and they become more patient. 

This is the face of customer service. Sometimes it only takes a few words "have a great day" or "thanks for your business" to change a customers opinion. 

In any business there is typically a front counter person. The one who becomes the 'face' of a company. They are the first ones to greet a customer (first impression) and the last one to provide service. For several years I was this person........ its not fun! Sometimes the employee is very dedicated to their job and has outstanding product knowledge. Other times, not so much. Making customers happy and feel appreciated is probably the most important aspect to having a profitable business. A happy customer tells one friend about their experience, an unhappy customer tells 5 of their friends.